Shipping policy
Shipping Policy
- Order Processing:
-
All orders are processed within 1-2 weeks.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Shipping Rates:
- Shipping rates are calculated at checkout based on the weight and destination of the package.
- Shipping Methods:
-
We offer a tracked shipping option.
- Delivery times may vary based on the selected shipping method and destination.
- UK Shipping:
-
We provide shipping services across the United Kingdom.
- Estimated delivery times for shipping are [2-3] business days.
- International Shipping:
-
International shipping is available, and rates are determined at checkout.
- Customers are responsible for any customs duties or taxes imposed by their country.
- Tracking Information:
-
Once your order is shipped, you will receive a shipping confirmation email with tracking details.
- Track your order using the provided information for real-time updates.
- Lost or Damaged Items:
- In the rare event of a lost or damaged item during transit, please contact our customer support team within 14 days of receiving your order.
- Returns and Exchanges:
- Please refer to our Return Policy for information on returns and exchanges.
- Contact Information:
- If you have any questions or concerns about your order or our shipping policy, contact us at jess@figuregot.io or via our social media pages, such as X (formerly Twitter) official account: @figuregot or in the Figuregot Discord.
- Changes to Shipping Policy:
- We reserve the right to update our shipping policy at any time. Changes will be posted on this page.